Bugs are common in Genshin Impact because the game is big and it supports a lot of devices. Here is a list of common errors and how to fix them so you can play your favorite game smoothly!

Table of contents

1. General network errors.

2. Problems with starting the game.

3. Problems with displaying a picture (gatcha) for entering the game.

4.Launcher display problem.

5. The program cannot be started.

6. Transferring progress from a mobile device to a PC.

7. Bootloader update error.

8. Problems with the cache.

9. Error 1004 / Loading the game manually.

10. Problems checking files launcher Error 1008.

11. Data error 31-4302.

12. Game crash on startup.

13. The game crashes while loading.

14. The game freezes during loading on a white screen.

15. Resource loading errors 9102 and 9107

16. Error 9999

17. Game crashes during gameplay.

18. Built-in Intel GPU.

19. Bootcamp - Windows 10 on Mac

20. Download speed

(Problems with playing on PC)

1. General network errors.

Types of errors:

• Button "Get game" is not active

• Errors 638, 1005, 4201, 4206, 4209.

If you encounter one of these errors, try one of the following solutions:

A. Restart your PC.

B. VPN

If you're already using a VPN, try changing your region. If not, then there is a chance that a VPN can help solve your problem.

C. Cloudflare App

Try the Cloudflare 1.1.1.1 app with https://1.1.1.1/, if you are using Windows 8 or 10 operating system.

There are two modes:

• Normal 1.1.1.1 mode which just changes your DNS.

• Or 1.1.1.1 with WARP mode, which can help if DNS changes aren't enough.

D. Different DNS server for operating system.

Change your DNS server manually to:

• Cloudflare DNS: https://1.1.1.1/dns/ or

• Google DNS: https://developers.google.com/speed/public-dns/docs/using

After changing your DNS to Cloudflare / Google, follow the instructions:

• In the Start menu in the search, type "command prompt" and select run as administrator.

• Enter and run the command: ipconfig / release

• Wait 10 seconds.

• Enter and run the command: ipconfig / Renew.

• Wait 10 seconds.

• Enter and run the command: ipconfig /flushdns

• Wait 10 seconds.

• Open the launcher and start the game again.

E. Firewall Exceptions.

Note: if you are using a security program instead of the one used by your operating system, refer to the instructions for using it.

Add the game to the firewall exception:

• Open the Start menu.

• Search for "Permission to interact with a Windows application."

• Click the "Change Settings" button.

• Click the "Allow another app..." button

• Click "Browse..."

• Find and select the Genshin Impact grenade launcher. Default location:

C:\Program Files\Genshin Impact\launcher.exe

• Click Add.

• Repeat all steps for the executable Genshin Impact.exe. Default location:

C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe

• Repeat all steps for the in-game Genshin Strike. Default location:

C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact_Data\Plugins\ZFGameBrowser.exe

• Restart the launcher and again.

(Problems with playing on PC)

2. Problems with starting the game.

The game does not start after the button in the launcher.

A. Restart your PC.

If the game was just installed, just restart your PC.

B. Disabling antivirus / Adding to an exception.

It may also help you:

• Disabling antivirus

• Adding game folders to your antivirus exclusion. For instance:

C:\Program Files\Genshin Impact\

C. If you have other third party software to secure your PC

For example, FaceIT AC, EasyAntiCheat, Riot Vanguard and BattlEye and others, try disabling them.

D. Clean Boot Windows (CleanBoot).

Clean starts Windows, excluding the inclusion of third-party programs that take up memory. A program that runs the Genshin Impact program. Remove it from automatic loading or delete it.

You can use guide to enable Clean Boot

E. Launch the game without a launcher.

Run the game through the Genshin Impact.exe executable. Default location:

C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe

F. Forced use of a discrete graphics card.

Try Solutions C and D from Section 17 ___ (if applicable)

(Problems with playing on PC)

3. Problems with displaying a picture (gatcha) for entering the game.

It is impossible to enter the game because there is no way to see the picture (gatcha).

Note: this is due to the inability to connect to the Gatcha server, which is done in the interests of security.

A. Various connection.

Try options A, B (if applicable), C, and D from Section 1: Common Network Errors.

Note: If you're using the 1.1.1.1 app and it doesn't work, try Google DNS for Solution D.

B. Mobile data

Try using mobile data (for example, connect to your phone's internet).

B. VPN

Try using a VPN, like the free one here: https://protonvpn.com/pricing

Make sure to follow the installation and usage tools: https://protonvpn.com/support/protonvpn-windows-vpn-application/

(Problems with playing on PC)

4.Launcher display problem.

The launcher is too big / see the game start button.

A. Launcher scale fix.

Follow the instructions in section 2. Fix launcher scaling issues.

B. Open the launcher in full screen.

[Alt] + [Enter] when launcher window Press active.

C. Launch the game without a launcher.

Run the game through the Genshin Impact.exe executable. Default location:

C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe

D. The game is not installed → Installing the game without a launcher.

None of the solutions to the problem work, you can try downloading and installing it without a launcher. Read the instructions in 1. Manual installation of the game.

(Problems with playing on PC)

5. The program cannot be started.

Examples of errors:

• "Error starting application (0xc000007b)"

• "The program cannot start because msvcp140.dll is missing from the computer"

Try the following solutions:

A. Reinstall the Visual C++ Redistributable.

• Open the Genshin Impact game directory. Default location:

C:\Program Files\Genshin Impact\

• Run and install VC_redist.x64.exe.

• Once completed, restart your PC and enter the game again.

B. Instruction for PC. Bug fixes that prevented the game from launching.

If it doesn't help, try using the method from the section 1. Bug fixes that prevented the game from launching.

(Problems with playing on PC)

6. Transferring progress from a mobile device to a PC.

If you started the game on a mobile device and want to transfer your progress to a PC.

A. Use an existing miHoYo account.

If you created a miHoYo account when you started the game on the device, log in with your account details through the game client on the PC. Your progress will be carried over.

B. Linking a game account to a miHoYo account.

If your current game account has not been linked to your miHoYo account, you will need to do so in order to transfer your progress. For instructions on how to do this, see section 7. Linking an existing game account to a (new) miHoYo account.

(Problems with playing on PC)

7. Bootloader update error.

"Update bootloader failed" in the launcher.

A. Restart your PC.

B. Cancel the update.

• Keep clicking until the download is cancelled.

• Now try running the game again.

C. Launch the game without a launcher.

If the game is already installed:

• Locate the Genshin Impact game directory. The default is:

C:\Program Files\Genshin Impact\Genshin Impact Game\

• Double click on "GenshinImpact.exe" to launch the game.

D. Fix network problems.

Try using the solution in the appropriate section about fixing network problems.

E. Manual update

• Locate the Genshin Impact launcher directory. The default is:

C:\Program Files\Genshin Impact\

• Open the folder " updateProgram ».

• Start » update.exe » on behalf of the administrator.

(Problems with playing on PC)

8. Problems with the cache.

Examples of errors:

• Endless "Check for Updates"

• Errors 9004, 9908, 9910

6.6.

A. Checking the integrity of files.

Try to verify the integrity of the files in the game (wrench icon located on the right side of the login screen).

B. Clear the cache

• Right-click on the launcher icon and select File Location.

• Open the "Genshin Impact Game" folder.

• Open the "GenshinImpact_Data" folder.

• Delete the folder called "Permanent".

• Try launching the launcher again.

C. Fix possible connection problems.

Try solutions B, C, D, E in section 1. Common network errors.

(Problems with playing on PC)

9. Error 1004 / Loading the game manually.

"Error checking game files 1004" Instructions for downloading the game manually.

A. Disable your antivirus

Try the antivirus and after that download the game.

B. Download the game without a launcher.

If the game does not download through the launcher, you can download the files yourself and use the launcher to install the game on your computer.

1. You need to download three files for game version 2.0:

• Launcher: https://genshin.mihoyo.com/en/download

• Game without audio files: https://autopatchhk.yuanshen.com/client_app/pc_mihoyo/20210721_3a3ca8dfe8b26ea2/GenshinImpact_2.0.0.zip

• Audio pack matching the language on your device:

- If you are using Chinese: https://autopatchhk.yuanshen.com/client_app/pc_mihoyo/20210721_3a3ca8dfe8b26ea2/Audio_Chinese_2.0.0.zip

- If you are using Japanese: https://autopatchhk.yuanshen.com/client_app/pc_mihoyo/20210721_3a3ca8dfe8b26ea2/Audio_Japanese_2.0.0.zip

- If you are using Korean: https://autopatchhk.yuanshen.com/client_app/pc_mihoyo/20210721_3a3ca8dfe8b26ea2/Audio_Korean_2.0.0.zip

- If you are using something else: https://autopatchhk.yuanshen.com/client_app/pc_mihoyo/20210721_3a3ca8dfe8b26ea2/Audio_English(US)_2.0.0.zip

Note: these are the official files. It is recommended to use download managers such as Internet Download Manager, as game files are large.

2. Install the launcher.

3. Open launcher → Start download game → Wait a couple of seconds → Press pause.

4. Close the launcher completely using the icon in the control panel at the bottom or the task manager.

6. Open the Genshin Impact game directory. Default location:

"C:\Program Files\Genshin Impact\"

7. Click on the Genshin folder Impact Game and delete all files zip_tmp (parts of downloaded files).

8. Copy (DO NOT move, in case of danger it may not help) the downloaded file GenshinImpact_2.0.0.zip and language Audio_Language_2.0.0.zip to this folder.

9. Open launcher → Download the game.

When the launcher finds the files, unpack them, check the integrity of the files. After this button to start the game in the launcher, you can play.

C. How to install the game manually.

Read the instructions in section 1. Manual installation of the game.

D. Download the game again.

In case none of the solutions helped, a complete reinstallation of the game should help. Completely delete the game files from your computer, redownload them and follow the installation instructions.

(Problems with playing on PC)

10. Problems checking files launcher Error 1008.

Error search examples:

• Error checking game files. Click "Try Again" to try again.

• Failed to get unzip object - error 1008.

If you encounter similar errors, try one of the solutions:

A. Manual unpacking → check configuration files (config)

• Go to the Genshin Impact game directory. Default location:

"C:\Program Files\Genshin Impact\Genshin Impact Game\"

• Extract the zip files directly to this folder, replacing the files.

• After that, you have two options:

a) Run the game through the executable file" GenshinImpact.exe «.

b) Launch the game through the launcher.

- If you want to run the game through the launcher, you need to check the configuration file (config.

- Default location:

"C:\Program Files\Genshin Impact\Genshin Impact Game\config.ini"

- In file config.ini should be the following:

[General]

channel = 1

cps = mihoyo

game_version = 2.0.0

sdk_version=

sub_channel = 0

(Problems with playing on PC)

11. Data error 31-4302.

Data error. Please re-download the official client and log in again. 31-4302.

A. Check the files in the quarantine of your antivirus.

It is possible that the antivirus moved some of the files to quarantine. Restore them and after that:

• Disable your antivirus, or...

• Add the Genshin Impact folder to the antivirus exclusion. Default location:

"C:\Program Files\Genshin Impact\"

B. Re-create the Genshin Impact folder.

Note : Make sure the Windows security service is disabled all this time.

1. Rename the folder "Genshin Impact Game " v " GI_old ". We reuse the tool for a new folder with the correct structure.

2. Create a new folder named « genshin Impact ' in the same directory.

3. Open the folder GI_old , and remove blob storage .

4. Move everything from GI_old folders to a new Genshin folder impact.

5. Inside the Genshin folder Impact create a new folder named " Genshin Impact Game" . Your folder hierarchy should look like this: \Genshin Impact\Genshin Impact Game.

6. Drag the following files from the Genshin Impact folders to the Genshin Impact Game folder:

• "GenshinImpact_Data"

• All "Audio_Language_pkg_version" files (eg Audio_English (US) _pkg_version)

• "config.ini"

• "GenshinImpact.exe"

• "mhyprot2.Sys"

• "pkg_version"

• "UnityPlayer.dll"

7. Drag your Screenshots folder to your desktop. If you don't have it, then skip this step.

8. Launch the game. If the error has disappeared, then you can stop at this step. If not, delete the miHoYo folder in \Appdata\Local.

C. Restoring an executable file

• Delete "C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe".

• Restore it using the key combination [Ctrl] + [Z] or from the trash.

D. Removing the obsolete executable and data folder.

• Locate the Genshin Impact game directory. Default location:

"C:\Program Files\Genshin Impact"

• Delete file » Genshin.exe » and folder » Genshin_Data ". You can see the screenshot below. Note : Use this method if you know what you are doing.

• If you have " C:\Program Files\Genshin Impact\Game " or other " C:\Program Files\Genshin Impact\Genshin Impact Game ", rename the folder to "Genshin Impact Game «.

• Launch the game via GenshinImpact.exe from the same folder.

E. Delete the x360ce (controller related) and xinput_ (number) .dll files.

• If you are using x360ce , delete files x360ce in the games folder, just like the files xinput_(number).dll v " C:\Program Files\Genshin Impact " (use search, can be anywhere inside these folders).

• If this doesn't work, you can try Solutions B and C.

F. Remove Reshade.dll

If you have installed Reshade.dll:

• Remove

• Locate the Genshin Impact game directory. Default location:

"C:\Program Files\Genshin Impact\Genshin Impact Game"

• Remove the following:

- Directory with shaders

- Both .ini files

- All related files » dxgi “if such were found.

D. Reinstall the game

If none of the methods helped, reinstall the game, completely deleting all files from your device. How to do this - see this section: 2. Complete removal of the game.

(Problems with playing on PC)

12. Game crash on startup.

The game crashes right at launch.

A. Reduce the game resolution in Unity settings.

1. Open the Unity settings. You can find instructions on how to do this here 5. Open Unity Settings

2. In Unity Settings do the following:

• Set the resolution to the minimum value.

• Click on "Windowed Mode".

• Set graphics settings to "speed".

3. Adjust the settings values ​​in the game.

B. Forced launch as Administrator.

Right click on the game icon and click "Run as administrator"

Note: This may not work if you set the game graphics too high.

(Problems with playing on PC)

13. The game crashes while loading.

The game crashes after the epilepsy risk warning screen.

A. Use an existing copy of the registry.

Note : Modifying a backup may cause system problems. Follow the instructions if you understand how backups work.

• Download the zip file: https://www.hoyolab.com/genshin/article/20840

• Unpack it.

• Double click on the "genshin crashfix.reg" file.

• Select "Yes" in the dialog.

B. Reinstall the game.

You can also complete and reinstall the game. Instructions for full uninstalling the game 2. Complete removal of the game.

(Problems with playing on PC)

14. The game freezes during loading on a white screen.

After launching the game, the game freezes on a white screen until the Genshin Impact logo appears.

A. Reinstall DirectX

• Find the location of the Genshin Impact Launcher files. The default is:

"C:\Program Files\Genshin Impact\"

• Open the "DXSETUP" folder.

• Run "DXSETUP.exe" and wait to make sure everything is installed.

B. Download and reinstall DirectX

If the previous method did not help, try downloading and installing the DirectX Web Installer again: https://autopatchhk.yuanshen.com/client_app/plugins/DXSETUP.zip

(Problems with playing on PC)

15. Resource loading errors 9102 and 9107

“An error occurred loading resources or a network error. Error -9102, -9107".

A. Deleting temporary files

Close the game, delete temporary files and restart.

Instructions:

• Press [Windows Key] + [R] on your keyboard.

• Type %temp% in the menu and press [Enter].

• When the folder opens, delete everything you can from it (some files may not be deleted - this is normal).

(Problems with playing on PC)

16. Error 9999

“An error occurred loading resources or a network error. Error -9999".

A. Reinstalling the game.

This error means that the files are corrupted. The only way to solve this problem is to completely uninstall the game and launcher and then reinstall. You can uninstall the game by following this guide Complete removal of the game . You can also use IOBit uninstaller or RevoUninstaller to completely remove game files.

(Problems with playing on PC)

17. Game crashes during gameplay.

The game crashes at any point in the gameplay.

A. Lower your graphics settings.

B. Disable anti-aliasing

C. Windows 10: Force switch to discrete graphics card.

• From the Start menu, find and open “Graphics Settings”.

• Select "classic" or "universal" from the options under Graphics performance settings.

• Click Browse.

• Add the Genshin Impact.exe executable. Default location:

"C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe"

• Click Options.

• Select High Performance.

• Save.

D. NVIDIA: Forced use of a discrete card.

• Right-click on an empty area of ​​your desktop → Select NVIDIA Control Panel → 3D Settings → Manage 3D Settings → Program Settings → Select a program to configure → Find and select Genshin Impact from the drop-down list.

• In the menu that opens, select the desired graphics settings.

E. AMD: Forced use of a discrete card.

• Right-click on an empty area of ​​your desktop → Select Radeon Settings → Settings → Advanced Settings → Power → Switchable Graphics Application Settings (or: Graphics Card Properties → Graphics Card Performance → AMD Radeon Dual Graphics → Use AMD Radeon Dual Graphics).

• Select Genshin Impact from the list of programs. If the game is not listed, click "Add Program", and select the executable file Genshin Impact.exe. Default location:

"C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe"

• In the "Graphics Settings" column, select "High Performance" or "Highest Performance" in the game.

F. Intel: Using the integrated graphics card.

Unfortunately, this error occurs all too often. Many people have the same problem and there is no single way to solve it. Try the document How to Fix Intel Problems.​

(Problems with playing on PC)

18. Built-in Intel GPU.

Game crashes randomly or won't launch with integrated Intel GPU.

A. Troubleshooting Guide

To solve this problem, you will need to find an Intel technical manual and troubleshooting guide.

(Problems with playing on PC)

19. Bootcamp - Windows 10 on Mac

Unable to open launcher with Bootcamp Windows 10 on Mac.

A. Temporarily disable video adapters.

If the launcher does not appear after installation (not an error):

• Use Windows search to find Device Manager.

• Expand the "Display Adapters" section.

• Disable adapters (but DO NOT REMOVE).

• Download the launcher.

• After downloading, turn on the adapters again (if you do not turn them on, lags will begin).

(Problems with playing on PC)

20. Download speed

Low download speed.

A. Temporarily pause the download.

• Click on Pause and pause the download → Wait a couple of seconds → Start the download again.

• Repeat if necessary.

B.VPN

• Change the region in the VPN to another.

• Asian regions should perform best.

C. Reopen the launcher

• Close the launcher (use the Task Manager if necessary) and open it again.

D. Checking the Window Auto-Tuning Function

1. Open a command prompt.

• Press [Windows key] + [R] → [Enter]. Type "cmd" and press [Enter].

• Or search for Command Prompt

2. Enter the command:

netsh int tcp set global autotuning = normal

3. Confirm with [Enter].